Frequently Asked Questions
Everything you need to know about shopping with The Frankie Shop.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 14 days of delivery. Please note that certain items, such as intimate apparel and final sale pieces, are non-returnable.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.
Can I modify or cancel my order after it has been placed?
As we strive to process orders quickly, we are unable to make changes or cancellations once an order has been confirmed. Please review your cart carefully before finalizing your purchase.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. We also offer buy now, pay later options via Klarna and Afterpay in select regions.
Are taxes and duties included in the price?
For international orders, duties and taxes are often not included in the item price and may be collected upon delivery, depending on your local customs regulations.